Frequently Asked Questions

How can we help you?

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

Can I change my username?

Yes, you can do that by going to 'Manage account' > 'Account Settings' and typing your new e-mail.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

Does it cost to be part of your directory?

Please note that as per our letter there is no cost to be listed on the directory and there will never be :) We have received government funding and donations of services like our fax services, database and other software. If we start to charge medical practices then we will loose most of our discounted and or free services that we receive. 

Why do you need the Doctors AHPRA Registration Numbers?

In relation to the AHPRA Registration numbers, for our due diligence and for our audit and quality assurances needs and requirements we need to make sure that all of the practitioner's that are listed are registered and have no conditions on them that would prevent them from seeing Veteran patients ect.  This is the quickest way that we have found that and we note that Medicare provider numbers will not do this and they are more heavily protected (they have their own legislation for that) by medicare due to the fraud possibilities. Every Practitioner is listed on the AHPRA website along with their AHPRA Registration numbers so we are not asking for anything that is not already in the public domain. Further more having the Registration numbers helps us make sure that we spell the practitioner's name correctly. 

What is the DVA Treatment Card?

When we refer to Treatment Cards we refer to DVA Gold, White and in some circumstances Orange Cards. Further Information about this can be found on the DVA Website - Please note that for a practice to be listed on the directory the practice must not charge any additional amounts on top of the DVA schedule or any other form of “GAP” and or any further payments due by the veteran.

You have asked if we have E-Health Records or The Personally Controlled Electronic Health Record (PCEHR) what is this?

The Personally Controlled Electronic Health Record (PCEHR) is a shared electronic health summary set up by the Australian government with implementation overseen by the National Electronic Health Transition Authority (NEHTA). The purpose of the PCEHR is to provide a secure electronic summary of people's medical history[1] which will eventually include information such as current medications, adverse drug reactions, allergies and immunisation history in an easily accessible format. This PCEHR is stored in a network of connected systems with the view to improving the sharing of information amongst health care providers to improve patient outcomes no matter where in Australia a patient presents for treatment. It is currently an opt-in system with a unique individual healthcare identifier (IHI) being assigned to participants and the option of masking and limiting information available for viewing controlled by the patient or a nominated representative. Further information about The PCEHR or E-Health Records please go to

On your form you ask about DVA ADF Training what qualifies me as having done this training?

In relation to DVA Training we are referring to any training that a practitioner has done with DVA. We recommend (however its not required for listing) that your practitioners complete the “Understanding The Military Experience” training on the DVA website (this is free and attracts some continual training points in certain circumstances) - If you have been a member of the Australian Defence Force and or Active ro Standby Reserves you have completed this training as part of your IMPS and Initial Training.

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